Bug in UCDialplans North American Rulesets

I was troubleshooting an issue where people couldn’t dial US/CA toll-free numbers in Teams the other day, when using Direct Routing. Initially, the root issue wasn’t that easy to solve,…

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“Have you tried turning it off and back on again?” for MS Teams

One of the most powerful tools in a support professional’s arsenal is the tried-tested-and-true method of restarting a computer to resolve strange issues. I can’t tell you how many times…

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The Complete Guide to Using UCDialplans.com for Microsoft Teams Direct Routing

Seasoned veterans of my dusty, long-dormant blog will remember I did a comprehensive post (in 2012! EIGHT YEARS AGO!!!!) on how to use the Lync Optimizer to automatically create dialplans…

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Migrating SfB Enterprise Voice Configs to MS Teams

I’m flyyyyyyiiiing through the cloud…..get it? Cloud? Teams is in the cloud. Got it? Good. The UCDialplans.com Winter of Code continues at a torrid pace! Hot on the heels of…

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Backing up and restoring Teams Enterprise Voice configs

In the cloud….get it? Whenever I made changes to a Skype for Business Enterprise Voice configuration, either via a UCDialplans.com script or manually, I got into the habit of making…

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Undocumented behaviour with dialplans on MS Teams

Who am I talking to? Eartha Kitt? Sorry, wrong number. I was trying to call my car. I’ve been spending a lot of time recently messing around with MS Teams…

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Useful Teams PowerShell Commands

Back in the day, I compiled a shortish list of Lync/Skype for Business PowerShell commands that did some reasonably useful stuff. With my shift to Teams, I figure now is…

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Can You Install an SDN Listener in a SfB CCE Environment?

As part of my job at Nectar Corp, I’m always looking at ways to get call detail information from various Microsoft-based UC telephony components. It’s easy to get a wealth…

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The Current State of Microsoft Cloud-Based Call Analytics

Microsoft Teams continues to evolve at a rapid pace, and nearly every company who currently runs on-prem Microsoft Skype for Business deployments are investigating the feasibility of moving their UC…

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