Undocumented behaviour with dialplans on MS Teams

Who am I talking to? Eartha Kitt? Sorry, wrong number. I was trying to call my car. I’ve been spending a lot of time recently messing around with MS Teams…

Read More »

Tenant Dial Plans in Skype for Business Online

As others have noted, all Skype for Business Online tenants that are capable of PSTN calling are now able to create their own custom dial plans. This allows administrators to…

Read More »

Lync/S4B Client Can Normalize Numbers with Plus Sign?!?!?

One of my central tenets of number normalization in Lync/Skype for Business has always been: “Lync/Skype for Business will not attempt to normalize a number that already has a plus…

Read More »

Using the Lync Optimizer to Configure a Single Multi-Country SIP Trunk

As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines from multiple office locations into a single SIP trunk….

Read More »

Dealing with Trunk Prefixes in Phone Numbers in Skype for Business

First of all, I spend far too much time thinking about dial rules. For those who don’t know, a trunk prefix is a number (or numbers) that typically has to…

Read More »