Bug in UCDialplans North American Rulesets

I was troubleshooting an issue where people couldn’t dial US/CA toll-free numbers in Teams the other day, when using Direct Routing. Initially, the root issue wasn’t that easy to solve,…

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“Have you tried turning it off and back on again?” for MS Teams

One of the most powerful tools in a support professional’s arsenal is the tried-tested-and-true method of restarting a computer to resolve strange issues. I can’t tell you how many times…

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The Complete Guide to Using UCDialplans.com for Microsoft Teams Direct Routing

Seasoned veterans of my dusty, long-dormant blog will remember I did a comprehensive post (in 2012! EIGHT YEARS AGO!!!!) on how to use the Lync Optimizer to automatically create dialplans…

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Migrating SfB Enterprise Voice Configs to MS Teams

I’m flyyyyyyiiiing through the cloud…..get it? Cloud? Teams is in the cloud. Got it? Good. The UCDialplans.com Winter of Code continues at a torrid pace! Hot on the heels of…

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Backing up and restoring Teams Enterprise Voice configs

In the cloud….get it? Whenever I made changes to a Skype for Business Enterprise Voice configuration, either via a UCDialplans.com script or manually, I got into the habit of making…

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Undocumented behaviour with dialplans on MS Teams

Who am I talking to? Eartha Kitt? Sorry, wrong number. I was trying to call my car. I’ve been spending a lot of time recently messing around with MS Teams…

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Useful Teams PowerShell Commands

Back in the day, I compiled a shortish list of Lync/Skype for Business PowerShell commands that did some reasonably useful stuff. With my shift to Teams, I figure now is…

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The Current State of Microsoft Cloud-Based Call Analytics

Microsoft Teams continues to evolve at a rapid pace, and nearly every company who currently runs on-prem Microsoft Skype for Business deployments are investigating the feasibility of moving their UC…

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Skype Optimizer JSON Interface Now Available

For people who like to have more control over how dial rules are implemented but want to leverage my vast database of worldwide dial rules, I have implemented a JSON…

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