Undocumented behaviour with dialplans on MS Teams

Who am I talking to? Eartha Kitt? Sorry, wrong number. I was trying to call my car. I’ve been spending a lot of time recently messing around with MS Teams…

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The Evolution of the Skype Optimizer: From Locally-Run VBScript to Azure Web App

I was recently amazed when I realized the seeds of what is now the Skype Optimizer was created 10 YEARS AGO, back when Office Communications Server 2007 R2 was starting to…

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Lync/S4B Client Can Normalize Numbers with Plus Sign?!?!?

One of my central tenets of number normalization in Lync/Skype for Business has always been: “Lync/Skype for Business will not attempt to normalize a number that already has a plus…

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North American Call Authorization Tricks

Almost every country in the world has a dedicated country code assigned to it for telephony purposes (see countrycode.org for a full list). There is one very large exception to…

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Using the Lync Optimizer to Configure a Single Multi-Country SIP Trunk

As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines from multiple office locations into a single SIP trunk….

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